The return of the product refers to the process of sending it back after shipment.

Before the package is delivered, it may be recalled or rejected.

After the package has been delivered, products can be returned within 30 days from the date of receipt.

Please contact us before returning the product, and make sure to send it back in proper packaging with the return label provided by us.

Please note that if the customer returns the product without contacting us in advance, or if the product is not properly packaged or does not use our provided return label, we will decline the return request.

Please note that the following Non-Refundable Cases do not apply to returns.

a. Products have exceeded the 30-day return window.

b. Products are damaged due to improper assembly or use, such as installing the ceiling TV mount on unsuitable surfaces (e.g., weak plasterboard ceilings without proper reinforcement) or exceeding the recommended TV size and weight limits.

c. The outer package of the products is not completely broken, and it is unclear whether the product inside is intact. (*Attention* Please contact us and provide pictures of the broken part if the package is completely broken.)

For Non-Manufacturing Defects, customers are responsible for the return fees, including Return Freight and Restocking Fee.

a. Returns resulting from duplicate or incorrect orders.

b. Returns initiated after shipment following a cancellation request.
(Please note: customers can cancel orders free of charge within a limited time after placing them. The specific cancellation window is shown on the order page.)

c. Returns due to lack of logistic updates after the product has been shipped and before the delivery date.

d. Returns based on customer preference, such as the product size not meeting expectations, undesired color, or dissatisfaction with the material.

e. Returns due to customer preference, such as the TV mount being too large, too small, too heavy, as well as undesired color or dissatisfaction with the material.

f. Returns due to customer refusal to accept delivery.

g. The outer package of the products is not completely broken. 
(*Attention* Please note that a package with more than 50% of its area damaged or with penetrating damage is considered to be completely damaged, while other types of package damage are not considered to be completely damaged.)

For returns due to Non-Manufacturing Defects, customers are responsible for all related Return Freight and Restocking Fees. These fees will be deducted from the total order amount.

The Return Shipping Cost will be deducted from the total order amount. Please refer to the chart below for the return shipping fee based on different Shipping Weight Ranges.

Please note: The Shipping Weight is determined according to the shipping label and may differ from the product’s actual gross weight.

WEIGHT RANGE(unit: lb) SHIPPING FEE(unit: $)

0-20lbs $10
21-40lbs $20
40-60lbs $30
60-80lbs $40
over80lbs $80

A Restocking Fee equal to 15% of the product value will be deducted from the total order amount. This fee will be waived if the customer provides photo evidence showing that the returned product has never been used. Please note that once the package has been opened, the product will be considered used, and the Restocking Fee will apply.

Return Fee = Return Shipping Cost + Restocking Fee (when applicable)
Refund Amount = Order Amount − Return Fee

The remaining refund will be issued to the customer within 3 business days after the warehouse receives the returned package.

Contact TOPSKY Service Center

Email: service@topskyfurniture.com

Phone: +1 (725) 333-1988

1.Please find your order ID and contact TOPSKY service center before returning the product.

For any returns conducted without prior contact with us, we reserve the right to reject any returns and refuse to provide any service or accommodation associated with our Return Policy.

2.Please send photos or videos of the product issue or the completely broken package
For products with manufacturing defects or completely broken package, please provide photo(s) or video(s) and we will process a solution for you as soon as possible.

3.Please return the product using the return label provided

We will provide you with return labels for products being returned. Please contact FedEx to return the product to us with the provided return label. If you return the product without first contacting us or without using the return label provided by us, we will reject the return request and refuse to pay for related return fees or issue any refund.

Example 1 – Non-Manufacturing Defect, Package Opened

Product returned due to non-manufacturing defects, and the package has been opened.

Customer is responsible for:

Return Shipping Cost: $20 (for items weighing 21–40 lbs)

Restocking Fee: $159.99 × 15% = $24

Total Return Fees: $20 + $24 = $44

After the warehouse receives the returned package, the total Return Fees of $49 will be deducted from the order refund.

Refund Amount: $159.99 − $44= $115.99

Example 2 – Non-Manufacturing Defect, Package Unopened

Product returned due to non-manufacturing defects, and the package is unopened.

Customer is responsible for:

Return Shipping Cost: $20 (for items weighing 21–40 lbs)

Total Return Fees: $20

After the warehouse receives the returned package, $20 will be deducted from the order refund.

Refund Amount: $159.99 − $20 = $139.99

Example 3 – Manufacturing Defect

Product returned due to manufacturing defects (package opened or unopened).

Return Shipping Cost and Restocking Fee are waived.

After the warehouse receives the returned package, the full order amount of $159.99 will be refunded to the customer.